SysAid’s Nuts & Bolts
Check under the hood, and learn more about SysAid’s features
Ticket Management
Automate your IT processes and activities, from logging tickets through to issue management.
Self-Service Portal
Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.
Knowledge Base
Create a knowledge base with how-to solutions for use by both sysadmins and end users via self-service.
Password Reset
Allow end users to securely reset their domain passwords and unlock their accounts without the need for agent intervention.
Password Services ROI Calculator
Calculate how time-consuming and costly manual password reset procedures are in your organization.
Remote Control
Securely resolve end-user issues from anywhere using SysAid’s native, or third-party, remote control capabilities.
CMDB
Keep track of the IT assets in your IT infrastructure, their attributes, and their relationships to other assets and IT services.
Incident Management
Automate your service desk processes, from logging incidents through to resolution; improve efficiency and effectiveness of your service desk.
Problem Management
Systemize problem management workflow; it’s everything you need for dealing with both simple and complex problems.
Change Management
Improve control over, and the management of, RFCs and the changes themselves; execute every change with speed and accuracy.
Service Level Management
Create and manage service level targets and service level agreements (SLAs) for the quality and speed of service that your IT team is expected to provide.
Knowledge Management
Create a database of resolution knowledge and how-to solutions for use by both service desk agents and end users, via self-service.
Digital Workflows
Easily build and modify workflows with an intuitive drag-and-drop interface, in order to drive business impact across more areas of your organization.
Flexibility
Configure and customize SysAid to meet your organization’s specific needs and requirements.
IT Asset Management
See all of the IT assets on your network (computers, software, and other devices), and their attributes, in a single view.
Network Discovery
Use automatic network discovery capabilities to scan your network to discover your IT assets (both agent-based and agentless).
Monitoring
Monitor your IT network, servers, mobile devices, system processes, SNMP traps, and more.
Patch Management, powered by GFI
Use automation to keep Windows-based servers and workstations up-to-date with the latest security patches and software updates.
Service Desk Automation
Automate all your service desk processes and activities using routing and escalation rules, priorities, dynamic forms, and end-user notifications
Service Orchestration
Accelerate service delivery, by automating manual & repetitive IT tasks – at the push of a button.
SysAid for Teams
Support employees where they “live and breathe” – they’ll simply chat their requests in Microsoft Teams, and get the help they need.
IT Analytics
SysAid offers a range of sophisticated and user-friendly analytics tools to help you obtain an accurate and holistic view of your IT service performance.
IT Benchmark
Evaluate your organization’s IT performance against other SysAid customers and your own performance history.
Reports
Generate detailed reports on your IT performance, service quality, IT assets, project tasks, and more.
BI
Generate detailed reports on your IT performance, service quality, IT assets, project tasks, and more.
Manager Dashboard
View real-time visualizations of IT’s activities and performance, and generate built-in reports.
Mobile Solution
Create, view, add notes, see history, and add attachments across all active tickets – directly from your mobile device; expand asset tracking with a barcode scanner.
Tasks & Projects
Manage your projects and the corresponding project tasks; view progress in charts plus the links and dependencies between the project tasks.
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